Shipping and Payments

Shipping:

Most products will ship via UPS, unless weight/size restrictions require that we ship via common carrier.  Please specify (from the drop down menu) your need for expedited shipping.

All shipments exceeding $200 in sub-total value will require a personal signature.

Payments:

Please note that your credit card or PayPal account will be charged upon receipt of order.

Should you require more specific information on shipping or payments please contact customer service at 800-233-8396 or sales@battingcagesusa.com

Returns and Cancellations

Cancellations:

Orders for "stock" products may be cancelled prior to shipping.  Orders for "special" and "custom" products may be cancelled only if work has not begun on your order.
 

Returns:

Returns for "stock" products will be accepted within 21 days from shipment of order, subject to issuance of return good authorization,15% restocking fee and inspection of goods upon return.  Returns will not be accepted for "special order" and "custom" products and no refunds will be issued.

Should you require more specific information on product cancellations or returns; or to request a return goods authorization, please contact customer service at 800-233-8396 or orders@battingcagesusa.com.

Warranty

All Batting Cages USA batting cages are warranteed for material and workmanship up to one year from date of purchase.  If your batting cage is defective in materials or workmanship, we will either repair or replace your batting cage.  Normal wear and tear is not considered a defect.

Assembly Instructions

Easy to follow assembly instructions are included in the shipping box with all products requiring assembly. Should you need further assistance, please call us at 1-800-233-8396.

Secure Shopping

Battingcagesusa is a secure shopping e-commerce site.  We do not hold or retain your credit card or other sensitive information.  All transactions are processed through an industry leading third party gateway and are 256 bit encrypted and SSL secured.

Availability

"Stock" Products represent those products that are generally maintained in inventory at our factory and are shipped 1-2 days after receipt of order subject to availability of inventory.  Should inventory be unavailable, product will ship within 1-3 weeks from receipt of order.

"Special Order" Products represent those products whose raw materials are maintained in inventory at our factory and only require fabrication info finished product.  These products generally ship within 1-3 weeks from receipt of order.

"Custom" Products represent those products which require manufacturing from scratch according to specifications from customer.  These products generally ship within 3-6 weeks from receipt of order.

Should you require more specific information on product availability please contact customer service at 800-233-8396 or orders@battingcagesusa.com.