Returns and Cancellations
Orders for "stock" products may be cancelled prior to shipping. Orders for "special" and "custom" products may be cancelled only if work has not begun on your order.
Returns for "stock" products will be accepted within 21 days from shipment of order, subject to issuance of return good authorization,15% restocking fee and inspection of goods upon return. Returns will not be accepted for "special order" and "custom" products and no refunds will be issued.
Should you require more specific information on product cancellations or returns; or to request a return goods authorization, please contact customer service at 800-233-8396 or firstname.lastname@example.org.